Health Insurance Coverage

Direct Billing

Interactive Flex is happy to offer the convenience of direct billing for extended health insurance providers.  Those providers allowing direct billing are currently:  Desjardins Financial Security, Great West Life, Greenshield, Medavie Blue Cross, Pacific Blue Cross, Standard Life and Sun Life Financial.

Please check with your insurance provider BEFORE your treatment to confirm your coverage amounts.  You will be responsible to pay for any amount not covered by your insurer.

Premium Assistance

You may qualify for government premium assistance, based on your income. MSP will contribute a portion of the cost toward visits made to supplementary healthcare providers such as massage therapists, chiropractors, physiotherapists, naturopaths and podiatrists.  RMTs are primary contact providers, therefore you do not require a physician’s referral for MSP coverage. MSP allows for a total of 10 treatments per calendar year divided between these therapeutic modalities.  You do NOT require a Doctor’s referral for treatment, however you will be required to pay the entire amount of treatment and then submit your receipt and seek reimbursement. For more information, call MSP at their toll-free number 1 800 663-7100 or follow this link to their website

Employee Benefit Plans

Most extended medical plans will cover 75-100% of the treatment fees up to an annual limit. Please check with your insurer to confirm details and to determine if you require a doctor’s referral.  If your insurance provider does not allow us to direct bill, you will be required to pay the entire amount of treatment and seek your own reimbursement.


ICBC and WCB patients will be required to pay for their treatments at the time of the appointment.  They may then submit the receipts to ICBC/adjustor/lawyer or WCB case worker to be reimbursed.  ICBC patients do NOT require a Doctor’s referral for the FIRST 12 treatments.  WCB patients ALWAYS require a Doctor’s referral for all treatment as well as WCB approval.


RCMP members are covered for 100% Massage Therapy treatments and our office will direct bill Medavie Blue Cross on your behalf.  You will be required to bring a Doctor’s referral note.

Veterans Affairs Canada

VAC will cover 15 one hour sessions per year at the therapist’s discretion.  If more sessions are required, you must request authorization from the VAC treatment Authorization Centre.  A doctor’s referral is required but our office will direct bill Medavie Blue Cross on your behalf.  For more information, visit